Artificial intelligence (AI) is no longer just a futuristic concept - it's here, evolving rapidly and reshaping industries worldwide. For small and medium-sized businesses (SMEs) in Australia, AI is becoming less of an option and more of a necessity to stay competitive.
The question isn't whether you should adopt AI but how to do it in a way that benefits your business the most.
Here's a closer look at key AI statistics every Australian business owner should know, along with an invitation to a special event designed to help you harness AI for growth and success.
Why AI is essential for SMEs in 2025
AI adoption is accelerating across the globe, and Australia is keeping pace. Here's what the numbers tell us about how SMEs are integrating AI into their operations:
59% of SMEs have already invested in or plan to invest in AI within the next five years.
A report by CommBank (June 2024) shows that more small and medium businesses are embracing AI to streamline operations, enhance customer engagement, and boost efficiency.
The most common AI applications among SMEs include:
Content creation and editing (48%)
Idea generation (39%)
Automating routine tasks (33%)
AI is already a powerful tool for businesses looking to save time and drive innovation.
NSW leads AI adoption, with 67% of SMEs planning to incorporate AI tools by 2026.
According to the Australian Cyber Security Magazine (June 2024), New South Wales businesses are ahead of the curve. This trend highlights the growing role of AI in helping businesses adapt to evolving customer needs and market conditions.
AI Tools that are changing the game
AI comes in many forms, but some tools are making a huge impact for SMEs.
AI-Powered Chat and Reporting Tools
With 27% of businesses already using or planning to use AI for customer interactions and data analysis, tools like AI-powered chatbots are helping SMEs deliver faster, more efficient service.
Automation of Routine Tasks
AI can handle repetitive processes such as email replies and data entry, freeing up time for businesses to focus on strategy, innovation, and customer relationships.
By integrating these tools, businesses can work smarter, not harder, while staying ahead of the competition.
The challenges of AI adoption
While AI offers significant advantages, many SMEs face hurdles when trying to implement it effectively:
Skills Gaps: Many business owners and employees lack the technical knowledge to fully leverage AI.
Budget Constraints: Some businesses struggle to invest in AI due to limited funding.
Rapid Technological Changes: AI evolves quickly, making it challenging to choose tools that won't become obsolete.
Addressing these challenges - through upskilling, strategic partnerships, or gradual adoption - can help businesses make AI work for them.
Learn how to make AI work for you at our exclusive event
If you're wondering how to effectively integrate AI into your business, we've got the perfect opportunity. Join Sullivan Dewing for an insightful morning with Amanda Johnstone, a leading Australian technologist, inventor, and AI investor.
Event Details
Date: 7 March 2025
Time: 8:30 AM – 11:30 AM
Location: The Founders Room, Wanda Surf Club, 2 Marine Esplanade, Cronulla NSW 2230
Why you should attend
Amanda Johnstone will break down how AI can be applied to everyday business operations. You'll walk away with actionable strategies to identify high-impact AI solutions and transform your business for better efficiency and growth. Whether you're just starting with AI or looking to refine your current approach, this event will provide valuable insights.
All proceeds from the event will be donated to Orana Women's Health Centre, a non-profit that supports women's health, aging, and domestic violence recovery.
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